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Request an email consultation



You are now able to e-mail our doctors and nurses through our secure “e-GP” service. Using this service you can e-mail the practice to ask a doctor or nurse a non-urgent question/request.
Examples of email enquiries are:
•  A question about medication e.g. dosing or side effects
•  A particular symptom that you don’t feel is urgent or significant;
•  A question about tests or results
•  A question about a long standing illness e.g. diabetes, that isn’t urgent.
Unsuitable topics include:
•  Urgent medical enquiries- you must call 111 or the surgery in this instance.
New symptoms that may be dangerous e.g. chest pain, shortness of breath, new weakness in a limb etc- call 999 or 111.
•  Symptoms that will probably require an examination.
We will try to respond to all queries within 24 hours, although sometimes a little more time is needed to investigate your query. Emails received after 5pm on a Friday will be dealt with on the following Monday (Tuesday if Monday is a Bank Holiday).
We cannot guarantee that your named doctor/nurse will be responding but the doctor/nurse who receives your enquiry will record your e-mail in the medical notes and communicate with your named doctor/nurse where possible.


Please note that this service is NOT for urgent medical enquiries, please phone the surgery instead.

It is very important that you provide the correct e-mail address for us to respond to. You will be sent a link via secure email through which you can then access the doctor/nurses’ response.
Please give as much detail as possible to help the clinician answer your query. We are unable to hold e-mail “conversations” and any further emails will need to be re-entered as a new consultation.
All messages sent via this system are automatically saved to your patient record. Please ensure that you only provide information you are happy to be saved in this way.
When you send us messages, the first person to read them is one of the administration staff. If there is anything you do not want the administration staff to see, please do not put it on the message.

1Request an email consultation

Full name required
We will respond to your enquiry using this address.
We need this in case there is a problem contacting you by email.
This helps us to confirm your identity.
Please give as much information as you can to help us with your question. Please note we may not be able to help you if we do not have enough information.
e.g. past medical history, family history of illnesses, medicines you take from the chemist, worries you may have.

We will process your request and aim to respond to you within 24 hours. If you have not received a response in this time please call the surgery or email the main surgery address.

Please note that emails received after 5pm on a Friday will be dealt with on the following Monday (Tues if Bank Holiday on Monday).

When we respond you will be sent a secure email to the address you have provided. The first time you use this service you will need to create a password to access your e-GP response.

Although sending information across the Internet means that privacy of data cannot be absolutely guaranteed, our online forms offer high levels of security. The forms use HTTPS and TLS (using a 2048 bit certificate) to encrypt data sent to and from your computer when using the site and our server environment is PCI DSS certified - the highest standard of security associated with e-commerce and online finance solutions.

Form submissions are stored on the server for 28 days and are encrypted and secured with a private key known only by the GP Practice.

Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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© Neighbourhood Direct Ltd 2018
St Andrew's Church Room, Guildersfield Road, London, SW16 5LS
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