Services

GP Fusion isn't just about software - we provide an end-to-end service, ensuring all of your web-based needs are met.

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Dedicated Support

If you require assistance, our friendly, dedicated support team are happy to help and are available to discuss your queries over the phone or via email.

GP Fusion websites also contain detailed in-context help text to guide practices through the process of editing every page and section of your site.

Service Agreement

We provde a comprehensive service level agreement (SLA). The agreement covers all aspects of our ongoing service provision, including, but not limited to:

  • Support
  • Hosting
  • Content Management
  • Framework updates

The agreement is intended to provide peace of mind for our clients by demonstrating that there are no hidden costs either now or in the future.

24 Hour Monitoring

We offer 24 Monitoring of all Live Websites.

Our engineers work a shift pattern, with a series of monitoring tools in place to ensure that, if there are ever problems with GP Fusion - even in the middle of the night - one of the technical team will be on hand to remedy the problem immdiately.

Our monitoring procedures are complemented by a redundancy policy which means that, if a server fails, another will immediately take its place, ensuring no downtime.

Copywriting Services

All GP Fusion websites contain a wide selection of pre-prepared medical content pages, which you are free to use and tailor as you wish.

Our experienced website copywriters also provide a bespoke content writing service, should you require it. They will listen to your specific requirements regarding the information you would like to communicate and transform this into content suitable for the web.

Website Health Check

We provide a free annual 'website health check' to evaluate the effectiveness of hosted websites on an ongoing basis.

Every year, our industry experts will review each website in detail and provide a personalised report on its performance, including recommendations on how it could be improved in line with current web guidelines, trends and technologies.

Website Migration

We are happy to migrate content into new websites as part of the set-up process.

The content migration process can include mappings of old to new URLs to retain search engine placement.

We can also take care of transferring hosting / domain names, and / or register new domain names if required, including .NHS.UK domains.

Design Services

Our team of talented in-house designers are happy to discuss any specific design requirements.

Our designers have substantial experience in creating and improving the web presence of a variety of NHS organisations and can provide support with any design-related matters, ranging from practice logos to colour schemes and themes.

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